Emotional Intelligence

Improve the behaviors, habits, and attitudes of your people to increase customer satisfaction and employee productivity.

Check out the courses

“Organizations that learn effective communication are nearly 5X as likely to retain the best people.”
– Great Results Team Building (source)

“Of all new hires who fail in the first 18 months, 89% of those failures are due to attitude problems.”
– Mark Murphy (source)

“Over 60% of managers agree that soft skills are the most important when evaluating an employee’s performance, vs 32% for hard skills and only 7% for social media skills.”
– The Gen Y Workplace Expectations Study (source)

“The ability to plan, organize, and prioritize work is ranked as the third-most desirable quality in a new hire (behind only the ability to make decisions and solve problems, and the ability to work in a team structure).”
– NACE’s Job Outlook for the Class of 2014 (source)

“The vast majority of employers – 77% – believe that soft skills are just as important as hard skills.”
– Harris Poll on behalf of CareerBuilder (source)
What are soft skills?

Soft skills are how you act rather than what you know. Often referred to as people skills, personability, or emotional intelligence, these skills are now a requirement for highly profitable companies. Examples include attitude, business etiquette, collaboration, problem solving, conflict resolution, time management, and communication.

The courses in Dave’s Charm School cover all of these and more.

“44% of U.S. executives listed soft skills as their top concern about job applicants”
multiple options to accomodate all businesses

John Wilson
CEO, NRTC

“Previously we had engineers that were good at technical tasks but not very good with customer service. Now our engineers treat our customers the way they prefer.”

Luis Alvarez, President & CEO

“We put our team through the Charm School curriculum and they emerged better armed to deal with the sort of customer service challenges (and opportunities!) they face daily.”

Robert Betzel

“Dave’s Charm School has been an effective tool to empower our staff to consistently deliver that great client feeling you want clients to experience every time.”

The Must-Have for Everyone

Dave’s Charm School teaches essential behavioral skills your team needs to improve professionalism, work better together, and increase customer satisfaction.

 

Watch and Learn
Watch each lesson video and
review the lesson plan PDF.

Discuss With Your Team
Talk about the course material
with your team.

Pass the Exam
Pass the exam for the lesson
with a score of 80% or better.

Begin your journey towards less drama in your workplace,
better coworker relationships, and happier customers.

Get started with a 14-day FREE trial