We have added a new course! Hit Your TARGETS

We are proud to announce the addition of a new course: Hit Your TARGETs

Do you have trouble achieving your objectives? Does it seem like your workday is a scramble from one problem to the next, without a clear path to follow or obvious tasks to complete? Does it seem like the goal-setting process in your office is haphazard or non-existent?

Hit Your TARGETs features 7 lessons on how proper goal-setting can take you and your organization to new heights:

  1. Why Have Goals
  2. How to Write Goals
  3. Our Goal-Writing System: TARGETs
  4. Prioritizing Your Goals
  5. Optimizing for Goal Achievement
  6. A Few Best Practices to Achieve Your Goals
  7. Standards

Did you know that teams who set clear, measurable goals generate 3X the results of teams without goals? Without a clear objective to pursue, our productivity is lackluster. That’s why goals are so important.

Check out the course


Coaching Session #4: First Impressions Determine Customer Retention

We have also added the recording of the fourth coaching session from Tuesday, October 16th. If you were unable to join us, here is the summary once again:

Are you the first person to interact with new clients? Perhaps you’re in sales, client services, or operations. You can create a positive vibe and jump-start the relationship positively, or you can drop the ball and lose a customer. This coaching session will focus on a few tips you and your team can follow to sincerely charm new prospects at the start of the relationship.

You can now visit the Coaching page and click on the Previous Coaching Sessions tab to watch the recording.

Watch the Coaching Session Recording


We are now turning our full attention to some new features many of you have requested. If you have a request for a new course, a new feature, or any question or comment, please feel free to reach out to me directly anytime via email.

Thank you for committing to improve your soft skills.