In a 2015 The Wall Street Journal survey of nearly 900 executives, 92% said soft skills were equally important or more important than technical skills. But 89% said they have a very or somewhat difficult time finding people with the requisite attributes.
You have the same problem.
The solution? Train new employees on the behaviors they need to succeed, including attitude, manners, collaboration, problem solving, conflict resolution, documentation, work ethic, time management, and communication.
Dave’s Charm School does this for you by providing comprehensive courses separated into individual lessons with online exams. Employees can experience each lesson on video, or downloading audio and teaching files. The online exams confirm new employees grasp the training. Have them take courses on their own, or even better as part of a group discussion.
Give your new employees the tools to succeed. Balance their “hard skills” training with soft skills development.